The manual will serve as a guide to manage stringent health and safety measures aimed at minimising the risk of infection.
The COVID-19 pandemic is the defining global health crisis of our time. It is also much more than just a health crisis, as cities across the world have come to a standstill to curb the spread of the virus.
“Industries must take an in-depth look at their processes,” said Resplendent Ceylon Managing Director Malik Fernando. “Hotels and other tourism accommodation have a huge responsibility, requiring specific attention to build confidence and protect guests and staff.”
Resplendent Ceylon, part of the family-owned Dilmah Tea Company, is the pioneer in luxury experiential travel in Sri Lanka and the sole Sri Lankan members of Relais & Chateaux, the global fellowship of individually owned and operated luxury hotels and restaurants. Tea Trails, Cape Weligama and Wild Coast Tented Lodge, form an enchanting circuit from tea fields to clifftop beach and safari lodge.
Despite their resorts being small and isolated, spread out over large areas with private villa and bungalow experiences, Resplendent Ceylon believes that such a manual is essential to build confidence as tourism resumes.
“Our mission now includes helping others in the industry as responsible citizens in the fight against the pandemic,” said Chief Operating Officer Maheesha Ratnayake. “Our expertise in paying attention to detail is now more critical than ever.”
Resplendent Ceylon will make its COVID-19 Health & Safety protocol available to all hotels and tourism accommodation locally and globally, as the company sees the need to work together against a common enemy.
The manual seeks to ensure the health and safety of guests, teams, their families, and communities. It covers logistics and transport, guest and staff contact areas, emergency response, safety equipment, chemicals, maintenance as well as communications. Contents will be updated with new recommendations as they develop. Mandatory training of staff on the standard will take place before reopening shortly.
Resplendent Ceylon looks forward to welcoming guests back to Sri Lanka, maintaining its renowned standard of excellence, as well as enhanced levels of safety and hygiene.